Accounts & Login FAQs
Get answers to your most asked questions about accounts
Accounts & Login FAQs
FAQ 1: How do I reset my password if I am locked out? Answer: On the login screen, click the Forgot Password link. Enter your registered email address, and you will receive a secure link to create a new password. For security, this link is only active for 24 hours.
FAQ 2: How do I update my professional headshot? Answer: Navigate to Profile & Settings. In the Profile Photo section, click the upload icon to select a new image from your computer. This photo will be visible to team members and on certain client-facing materials.
FAQ 3: Can I change the email address associated with my account? Answer: Yes. Go to Profile & Settings and locate the Email field under your personal details. After entering a new address, you must verify it via the confirmation email sent to that new inbox before the change is finalized.
FAQ 4: How do I enable or disable desktop notifications? Answer: In the Profile & Settings menu, navigate to the Notifications tab. Here, you can toggle browser-based alerts for new leads, upcoming follow-ups, and transaction updates.
FAQ 5: What should I do if my account says it is "Deactivated"? Answer: Account deactivation usually occurs due to an expired subscription or a security flag. Please check your billing status in the Subscriptions tab or contact your brokerage administrator to restore access.